BEST-IN-CLASS 24-HOUR CANCELLATION POLICY
We understand that plans can change unexpectedly, and we strive to be as accommodating as possible.
Plans change, and we make it easy. Cancel any regular day trip at least 24 hours before the scheduled departure time and receive a full refund. No questions asked. No cancellation fees. Simple.
Late cancellations and no-shows are nonrefundable. Cancellation deadlines are firm. Weather is part of the adventure! Our trips run rain, snow, sleet, or shine. We look forward to making every journey memorable, no matter the conditions.
Exceptions:
• Groups of 10 or more: 72 hours
• Jeep and RZR rentals: 72 hours
• Multi-day rafting trips: 14 days
For only 8% of your booking total, your whole group can get trip protection that allows you to cancel any time 12 hours BEFORE your trip launch date and get an 80% refund. If canceled within the 12-hour window before your launch date, no refund will be given.
Quick Reference
At least 24 hours before departure
Full refund available on regular day trips.
Exceptions to 24 hour cancellation
Groups of 10 or more, Jeep and RZR rentals, and Multi-day rafting trips.
Trip Insurance (8% of total)
Cancel 12+ hours before launch for 80% refund
Weather Policy
Weather is part of the adventure! Our trips run rain, snow, sleet, or shine.
Have Questions About Your Booking?
We’re here to help. Contact us about cancellations, trip insurance, or any other booking questions.